Customer Connect Specialist

Description

The Opportunity

At Hitachi Energy, it’s the people that matter most - to us and our customers. This role is specifically designed to cater L1 support.

How you’ll make an impact

• Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
• Need to play the role of L1 support wherever applicable.
• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
• Be a customer advocate for timely response to issues and problem resolution and escalation.
• Report all activities taken toward resolving customer issues.
• Able to multitask and maintain an organized work environment.
• Where required, support customers during run time activities and provide online troubleshooting support and resolution.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

Your Background

• Bachelor's degree in any stream.
• Must have 3+ years of experience.
• Prior experience of being in a customer support role.
• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
• High focus on customers and their needs.
• Intrinsic attitude to drive innovation and improvement.
• Certifications related to Six sigma/ISO certified Quality trainings/ Yellow belt training is preferred

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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