Delivery Head – India

🚀 We’re Hiring: Delivery Head – India

📍 Location: Chennai / Remote (India)

📢 Type: Full-Time | Leadership | Delivery & Customer Success

🌐 Website: www.saasgenie.ai

💡 About SaaSGenie

At SaaSGenie, we help businesses adopt SaaS platforms—faster, smarter, and more human. Our implementation and migration services for tools like Freshservice, Rocketlane, Zendesk, and others power enterprise transformation across ITSM, CX, and Project Delivery.

We’re scaling rapidly and looking for a Delivery Head – India to lead our India-based delivery operations and serve as a core member of our global leadership team.

🎯 The Role: Delivery Head – India

As Delivery Head – India, you will be responsible for building and managing our India delivery team, ensuring the successful execution of SaaS implementation projects, and driving customer satisfaction through consistent, high-quality delivery.

🧭 What You’ll Lead

• India Delivery Operations: Oversee all implementation, migration, and onboarding projects executed from India across global customers.
• People Leadership: Recruit, mentor, and grow a cross-functional team of project managers, consultants, and technical leads.
• Execution Excellence: Ensure project timelines, quality, and customer success metrics are consistently met.
• Process & Playbooks: Define and improve delivery processes, templates, documentation standards, and handoff models.
• Customer Engagement: Support pre-sales and post-sales discussions to align delivery with customer expectations.
• Global Coordination: Work closely with the leadership teams in North America and APAC to ensure smooth delivery handshakes and global capacity planning.
• Partner Enablement: Strengthen our delivery readiness for platforms like Freshworks, Rocketlane, and Zendesk.

🧠 What You Bring

• 10+ years of delivery experience in SaaS, IT services, or product implementation—at least 3–5 years in a leadership role.
• Hands-on experience delivering ITSM, CX, or SaaS transformation projects (Freshservice, Jira, Zendesk, Salesforce, Rocketlane, etc.).
• Strong background in building and scaling delivery teams in India.
• Proven ability to implement and manage delivery KPIs, capacity plans, and risk frameworks.
• Excellent stakeholder management and client-facing communication skills.
• Experience managing both direct team members and vendor/partner delivery resources.

🎁 Nice to Have

• Experience working with North American/European clients.
• Familiarity with tools like Workato, Zapier, Rocketlane, or ITIL-based platforms.
• Certifications: PMP, Prince2, ITIL, or Agile/Scrum.

✨ Why Join SaaSGenie?

• 🛠 Help define and lead India delivery for a next-gen SaaS services brand.
• 🌍 Work with global clients and product partners at the cutting edge of SaaS.
• 🚀 Shape a team and culture from the ground up.
• 💡 Join a founder-led company where your impact directly drives growth.

📩 Apply now: [email protected]

Let’s deliver transformation—at scale, with heart.